KYC experience - driving customer loyalty, advocacy and new business

New research report

Far from being invisible to financial services customers, new consumer research shows how KYC experiences influence a customer's attitudes towards their bank or building society.
Compliance experiences that exceed expectations can drive advocacy, loyalty, and more business engagement. A survey conducted by RegTech Associates, on behalf of PassFort shows -

  • 60% of consumers are more likely to buy more products if they have a positive KYC experience
  • Customers who felt they had a positive onboarding journey are less likely to switch or complain
  • And, 77% are more likely to recommend their provider

Get the full report today, which surveyed 500+ UK financial services consumers who had acquired a new financial product in the last 12 months. And hear how their KYC experiences impacted their perceptions.



Get in touch!

We would love to show you what PassFort can do. Please get in touch anytime to book a demo or keep reading to discover more about how PassFort can help you.

Book a Demo