Consumer perceptions of compliance and attitudes to risk
Listen to this episode of the PassFort podcast as Rob Stubbs, RegTech Associates, and Dr Christine Bailey, CMO PassFort, walk you through the findings of our recent consumer research project.
The research project surveyed 500+ UK financial services customers who had been through an compliance process within the last 12 months.
What’s interesting for financial institutions of all types is how the KYC experience went on to impact customer perceptions more broadly, including how they feel about risk and how it’s tackled.
- How consumers feel about their KYC experiences
- What could delight or excite them
- The learnings banks can takeaway to change compliance for the better